Same Policy Everywhere
Whether you're on the desktop site, mobile app or live-table lobby, your privacy protections don't change. One unified privacy standard across all hoki178 entry points.
LEGAL REFERENCE
Your Privacy Comes First at hoki178
We keep your account safe, your payments secure and your personal data protected. This privacy policy explains exactly how we do it — and what choices you have.
Account ProtectionData EncryptionPayment SecurityYour ControlIndonesia-Compliant
What We Collect & How We Use It
When you open your hoki178 account, we collect your name, email, phone number and payment details so we can verify your identity and process your DANA, OVO, GoPay and QRIS transactions. We also track your login activity, game history and support interactions to improve your experience and prevent fraud. Your data stays encrypted and is never sold to third parties. We comply
with data protection standards in supported regions and keep your privacy at the centre of everything we do.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Privacy Questions? Reach Our Team
Live Chat
Open the chat widget in your account dashboard any time. Our team responds within minutes to privacy concerns, data requests and account security questions.
Email Support
Send detailed privacy or data-subject requests to our legal team. We aim to respond within 48 hours with documentation, clarification or next steps.
Account Settings
Manage your privacy preferences directly in the Account Settings page. Update email notifications, two-factor auth and data-sharing choices anytime.
REVIEW SIGNALS
How We Safeguard Your Information
SSL Encryption
All traffic between your device and hoki178 is encrypted with industry-standard SSL technology. Your login, payments and personal data travel through a secure tunnel.
PCI Compliance
Payment card and e-wallet details are processed through PCI-certified gateways. We never store raw card numbers on our servers — only encrypted tokens.
Two-Factor Authentication
Enable 2FA on your account to add a second verification step. Your phone becomes the gatekeeper — even if someone guesses your password, they can't log in.
Regular Security Audits
We conduct quarterly penetration tests and code reviews to find vulnerabilities before attackers do. Third-party security firms audit our systems annually.
Data Minimisation
We only keep personal information for as long as needed to provide service, process payouts and meet legal obligations. Unnecessary data is deleted automatically.
Access Controls
Employee access to your account data is limited to those who need it for support, fraud prevention or legal compliance. All access is logged and monitored.
SIDE BY SIDE
Privacy Consistency Across hoki178
DANA, OVO, GoPay & QRIS Treated Equally
We protect all your e-wallet and payment data with the same encryption and tokenisation standards, regardless of which method you choose for deposits or cashouts.
No Cross-Selling of Data
Your account profile, betting history and personal information stay within hoki178. We don't share or sell data to other gambling sites, betting operators or marketing platforms.
Third-Party Vendors Signed to NDAs
Any external payment processor, hosting provider or analytics tool we use signs a strict non-disclosure agreement. Data flows only where needed for service delivery.
Transparency in Policy Updates
When we update this privacy policy, we notify you via email and in-account banner at least 30 days before changes take effect. You can review the old and new versions side-by-side.
Audit Trail for Your Data
You can request a full log of who accessed your account, when, and for what reason. We provide this transparency report within 14 business days.
Indonesia-Aligned Compliance
Our privacy practices align with Indonesian data protection expectations and supported-region regulations. We never store or process data outside agreed jurisdictions.
Core Privacy & Account Safeguards
Account Ownership Verification
Before you can withdraw, we verify your identity through document checks and payment-method confirmation. This protects you from unauthorized account takeover.
Logout & Session Timeout
Your session expires after 30 minutes of inactivity for security. You can manually log out anytime, and we recommend this on shared devices.
Password Reset Security
Password resets require verification via email or phone. We send a unique reset link valid for only 1 hour, preventing old links from being misused.
Suspicious Activity Alerts
If we detect unusual login attempts, payment requests or withdrawals from your account, we freeze the action and notify you immediately for approval.
No Password Recovery via Email
We never email your password or ask you to confirm it. Any legitimate request for sensitive details comes through verified secure channels only.
CCPA & Data-Subject Rights
You can request a copy of your data, ask us to delete it or correct errors. Submit requests via Account Settings or support, and we respond within 30 days.
Privacy & Data Protection FAQ
We retain your account data for 3 years to comply with tax and fraud-prevention laws. After that, personal details are deleted unless local regulation requires longer retention. Payment transaction records remain for 7 years.
Yes. Go to Account Settings > Privacy & Data, click 'Download My Data' and we'll email you a complete record of your account within 14 days. It includes name, email, phone, transactions and login history.
Only essential details needed to complete your transaction — your phone number, transaction amount and payout instruction. We never share your full betting history or account balance with them.
Open Account Settings > Security, select 'Enable 2FA' and download an authenticator app like Google Authenticator. Scan the QR code, save backup codes and confirm. 2FA is now active on your next login.
Change your password immediately, enable 2FA and contact support via live chat. We'll review login logs, lock suspicious sessions and help you regain full control within hours.
No. Your data is never sold, rented or shared with marketers. We use analytics to improve our platform — not to build profiles for third-party advertising networks.
Payment tokens are encrypted and retained only while your account is active. Upon closure or expiry, we delete all stored payment data. You can remove saved payment methods anytime in Account Settings.